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6 Ways to Measure Customer Satisfaction

Updated: Jan 19, 2021

Trying to decide which customer satisfaction metric to track? Is NPS the way to go? Should you investigate multiple dimensions by using the Customer Happiness Index? Or maybe a combination is best. This topic often stimulates a good debate. Before you make a decision, be sure to check out some of the latest insight on 6 common metrics.

6 ways to measure customer satisfaction
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